Open the right app
The Web App opened September 16 at 17:00 UTC; the Companion App refresh followed September 17 at 17:00 UTC. Go to EA’s official Web App, or the Companion App linked from EA Help, and sign in with the EA Account used for FC 27. A different EA Account can show a different Ultimate Team club.
Sources: EA launch update (opens in a new tab) · EA Help: Web and Companion App start (opens in a new tab) · Official Ultimate Team Web App (opens in a new tab)

Why the Transfer Market may stay locked
EA grants early access to eligible returning players with a good-standing account and earlier FC Transfer Market access. Newer accounts may need active days. EA defines an active day as completing three full FUT matches and logging into the Web or Companion App on the same UTC day; more matches that day do not speed up the count.
Sources: EA Help: Transfer Market app access (opens in a new tab)
What to check next
- Verify the EA Account and the connected game account.
- Check whether the app works but only the Transfer Market is restricted.
- Follow EA’s account-access guidance; EA advisors cannot manually grant market access or promise an unlock date.
Sources: EA Help: Web and Companion App start (opens in a new tab) · EA Help: Transfer Market app access (opens in a new tab)
Independent FC 27 guide. Linked official text supports the stated facts; any game imagery is promotional context.